Workflow automation and custom AI

The work nobody should be doing, done by something else.

We find the two or three processes in your business that are eating a person’s week, build the systems that run them, and stay on to keep them running. Fixed scope, published prices, and documentation good enough that you could fire us.

Start here

Four ways people arrive at this page

Find the one that sounds like you.

“We know exactly what to automate”

You have a process, you can describe it, and you want it built. Skip the assessment. Send us the description and we will scope it and quote a fixed price before any work starts.

See what a build costs
Path · straight to build
You describe the processone page
We scope itin writing
Fixed price quotedbefore work
Build beginson approval
See what a build costs
Your stack·Your data·You own it
Our position

Most automation projects fail after the demo, not during it.

The build is the easy part. What breaks a project is everything after it: nobody watches the thing, an API changes and it fails silently, the person who understood it leaves, and eighteen months later there is a system in your business that everyone is afraid to touch.

So we sell the part everyone else treats as an afterthought. Every build ships with the tests, the monitoring, the runbook and the documentation that make it survivable. If that sounds unglamorous, it is, and it is the entire difference between an automation and a liability.

Built to be watchedEvery workflow reports its own health. Failures alert us before they reach you.
Built to be changedDocumented well enough that your team, or a different vendor, can pick it up without archaeology.
Built to be leftEverything runs on accounts in your name. Leaving us is an inconvenience, not a rebuild.
Capability

What we build

Five shapes of work. Most engagements are one or two of them.

Screen · routing board
01

Intake and routing

Enquiries, applications, tickets and documents arriving in one place, classified, enriched and routed to the right person or system, with a defined point where a human takes over.

IIExtraction02
IIIReporting03
IVDefined agents04
VPlumbing05
Engineering

What ships with every build

A demo needs none of this. A system that runs your business needs all of it.

01

A golden test set

A fixed set of real inputs with known correct outputs, agreed with you. Every change is run against it before it ships. This is how we know a fix did not break something else.

02

Evals, not vibes

Where a model is making a judgment, we measure how often it is right against that test set, and we re-run it weekly after launch. Model behaviour drifts. Systems that nobody re-measures degrade quietly.

03

Cost caps and circuit breakers

Hard spend limits per workflow and automatic stops on runaway loops. An automation that can spend without a ceiling is a bill waiting to happen.

04

Defined handoff points

Every workflow has a stated threshold where it stops and a person decides. We agree those thresholds with you rather than choosing them for you, and they are written down.

05

A runbook your team can follow

What this does, what it touches, what breaks it, how to restart it, and who to call. Written for the person who inherits it, not for us.

06

Monitoring and incident response

Every workflow reports its own health. When something fails it alerts us, and under Care the first you usually hear of it is the note saying it is fixed.

How it runs

Assessment to production

Every engagement runs on the same clock, and the scope is fixed in writing before the build starts.

Weeks 1-201

Assess

We sit with the people doing the work and watch the actual process rather than the description of it. You get a map of where the hours go, a shortlist sized in hours and dollars, and a fixed price for whatever is worth building. If nothing is worth building, we say so and you keep the map.

You get · a map and a fixed price
Weeks 3-502

Build

Connections built, the workflow running on real data behind a flag, the golden test set agreed and passing. You review output, not a slide about output.

You get · a working system on your data
Weeks 6-703

Harden

Run it against the ugly inputs. Set the thresholds where a person takes over. Cost caps, circuit breakers, alerting, and the eval baseline that everything after this is measured against.

You get · measured accuracy and a safety floor
Week 804

Handover

Repo, prompts, accounts, runbook, and a working session with whoever on your side will own it. Then you decide: run it yourselves, or keep us on under Care.

You get · everything, in your name

[Eight] weeks is the normal shape. Simple builds finish sooner and we say so before you pay. The one thing we will not do is start building before the scope is written down, because that is how a fixed price becomes an hourly one.

Selected builds

What we have built

Described by what they do, since most of them are under NDA.

Build · [YEAR] 01
Legal servicesDocument extraction

A pipeline that reads franchise disclosure documents and scores what it finds.

Documents arrive as PDFs that run to hundreds of pages, get split by item, and key fields are extracted with confidence scoring. Low-confidence outputs route to a person instead of into the dataset.

[Sector] | [YEAR]
Diagram · extraction pipeline
Build · [YEAR] 02
Diagram · publishing pipeline
MediaContent pipeline

A video generation and publishing pipeline that turns briefs into posted content.

Scripts drafted from source material, video assembled and rendered, then scheduled and published to the social accounts, with an approval step before anything goes out.

[Sector] | [YEAR]
Build · [YEAR] 03
AdvertisingCampaign builder

A direct response campaign builder that assembles ads against a fixed set of rules.

Campaign structure, copy variants and creative briefs generated from the product data, with hard spend caps and a review step before anything goes live.

[Sector] | [YEAR]
Diagram · campaign builder
Build · [YEAR] 04
Diagram · tracking system
SearchMeasurement system

An AI search visibility tracker that runs prompt sets across multiple models.

An agreed prompt set runs on a schedule across the major models, each prompt sampled more than once, with mentions and citations logged and share of voice reported over time.

[Sector] | [YEAR]

Work shipped for

See the work
fiverr.Psychic SourceNaked NutritionMassage WarehouseRapidDirectApex BatchLOPOPayStubsNow
Reliability

What happens when it breaks

It will, eventually. An API changes, a vendor deprecates something, a format shifts. What matters is whether anyone finds out before you do.

The warranty

For [90] days after handover, anything that is not working as built, we fix at no charge.
That covers our code and our configuration. It does not cover new features, or changes you make yourselves.
Platform-side breakage, where a vendor changes an API, is covered under Care and quoted separately if you are not on Care.
[Screenshot · monitoring or alerting view]
[Screenshot · a real report or eval dashboard]

Under Care

Every workflow reports its health continuously. Failures page us.
Weekly eval re-runs against the golden test set, so accuracy drift shows up as a number rather than as a complaint.
Cost and latency monitored against the caps agreed at build time.
Model and platform upgrades handled, tested against your test set before they go live.

If you leave

01Everything runs on accounts in your name. There is nothing to migrate.
02The runbook and documentation are written for someone who is not us.
03We will spend [an hour] with whoever takes it over, at no charge, whenever that happens.
Fit

Whether this fits

A good fit

This works well when

There is a specific process eating real hours and you can point at it
Someone on your side can spend [a few hours] showing us how the work actually happens
You want a system your team can own, not a dependency
You would rather pay a fixed price for a defined thing than an hourly rate for an open one
A poor fit

This is the wrong purchase when

You want a general-purpose assistant that does everything. Those demo well and fail in production, and we will not build one
The process is undefined and nobody can describe it, in which case start with the assessment rather than a build
You need someone embedded full time, which is a hire, not an engagement
The honest answer is that a person should keep doing it, which we will tell you if it is true
Pricing

Pricing

Published, because a firm that will not tell you what something costs until you take a call is telling you something.

Step 01AssessmentTwo weeks. For when you know something is wrong but not what to build.
$2,500one-time
Get in touch
Time-and-motion review of the actual processA shortlist sized in hours and dollarsA reference architecture for what we would buildA fixed price for the buildCredited in full against a build started within 30 days
Step 02BuildFixed scope, fixed price, agreed in writing before any work starts.
from $6,500fixed price
Get in touch
Everything in the engineering section ships with itTypically [eight] weeks from scope to handoverGolden test set, evals, cost caps, runbook, monitoring[90]-day warranty on what we builtRepo, prompts and accounts in your name
Step 03CareFor systems that are now load-bearing.
$1,450/ mo
Get in touch
Health monitoring and incident responseWeekly eval re-runs against your test setPlatform and model changes handled[2] hours of changes each monthMonth to month, no minimum term

Prices in USD. Builds are quoted at a fixed price before work starts and we do not bill hourly. Scope changes are repriced and approved before work continues.

Why these numbers

Below about $3,000 this work is done by a freelancer assembling something in a no-code tool with no tests and no documentation. Above about $20,000 it is done by a firm that needs to bill for a sales team and an account layer. Both produce systems that break in the same way, for different reasons.

We sit in between deliberately. The build price is what it costs to do the engineering in the section above properly, once, at a scope small enough to finish. And Care is priced to be worth keeping rather than to be the real product.

The wider practice

The firm behind the work

Automation is one of three things we do. Most clients arrive through one and end up using two, and none of them require the others.

bridgethegap FAQ

Questions

If your question is not here, one of us will answer it directly.

Still have questions?
01What does a build actually cost?

From $6,500, quoted at a fixed price in writing before any work starts. Most single-process builds land between [$6,500 and $15,000]. If a scope is bigger than that we will usually suggest splitting it, because long builds are where fixed prices go wrong for both sides.

02We tried automation before and it broke. Why is this different?+
03Can you work with what we already have?+
04What if it stops working?+
05Do we own what you build?+
06What tools do you build on?+
07Will this replace people?+
08How accurate is it?+
09What do you need from us?+
10Do we need the assessment?+
Next

Whether there is anything here
worth building

Tell us what is taking the time. We will say whether it is worth automating, roughly what it would cost, and whether a person should just keep doing it. Some of the time that last one is the answer.

Get in touch See the assessment
contact@bridgethegap.ai